Frequently Asked Questions

We provide three main types of care: Live-in Care (24-hour support from a carer living with you), Visiting Home Care/Domiciliary Care (flexible home visits), and Extra Care Scheme Support (on-site care in retirement communities). All services are tailored to individual needs.

Care costs vary depending on the type of service, level of support needed, and hours required. Live-in care typically costs between £800-£1,200 per week, while visiting care starts from £20-£25 per hour. We offer free care assessments to provide accurate quotes based on individual needs. Some people may be eligible for local authority funding.

Yes, all our carers are fully trained, DBS checked (enhanced disclosure), and reference checked. They have professional care qualifications and ongoing training in areas such as dementia care, medication management, and moving and handling. We're CQC registered and maintain the highest standards of care.

Yes, we match carers based on personality, interests, and care needs to ensure compatibility. You'll meet potential carers before care begins, and if the match isn't right, we'll find someone else. Building a trusting relationship is essential to quality care.

Yes, we have specialist dementia-trained carers who understand the unique needs of people living with dementia. They provide patient, compassionate support using person-centered approaches that maintain dignity and quality of life while supporting memory and cognitive function.

We can often arrange care within 24-48 hours for urgent situations, though we recommend allowing 3-5 days when possible to ensure the best carer match. For hospital discharge support, we work with NHS teams to coordinate timely care arrangements.

We provide care services across Kent and surrounding areas. For live-in care, we can arrange support in most locations across the UK. Contact us to confirm coverage in your specific area.

Yes, funding may be available through your local authority, NHS Continuing Healthcare, or Attendance Allowance. We can guide you through the funding assessment process and help you understand what financial support you might be entitled to receive.